Privacy Policy

Privacy Policy

Introduction

Welcome to https://central-heating-repair.vibereports.co.uk! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and California Privacy Rights Act (CPA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy covers all aspects of our website, mobile applications, online services, and products offered under the domain https://central-heating-repair.vibereports.co.uk. Please note that it does not extend to third-party platforms, applications, or services accessible through links on our site, as these have their own privacy policies governing data collection and usage.

Processing Activities

This policy is designed to guide you when:

  • Using our applications and services as an authorized user
  • Visiting any of our websites linked to this Privacy Policy
  • Subscribing or otherwise communicating with us via newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: Details related to your user account, such as usernames, passwords, and account settings.
  • Payment Information: Data required for processing payments, including cardholder information, billing addresses, and payment history.
  • Financial Information: Financial records and transaction details associated with our services.
  • Purchase Information: Data about products or services you’ve purchased from us, including quantities, purchase dates, and order totals.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  • Location Data: Information about your physical location when using our geo-services.
  • Feedback: Comments, reviews, or other content you provide to us.
  • Social Media Information: Details obtained from social media platforms when you interact with our content on these sites.
  • Product Information: Personalized preferences and product interactions for tailored recommendations.

We collect this data through direct user input, automated systems (like cookies), and information shared by third parties who work with us.

Cookies

We use cookies to enhance your experience and analyze website performance. Cookies are small text files stored on your device and serve various purposes:

  • Strictly Necessary: These ensure basic functions of our websites, such as secure login.
  • Preference: They remember your preferences for a personalized browsing experience.
  • Analytics: Used to collect statistics about user behavior to improve our services.

Users can manage non-essential cookies through our Cookie Manager.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus additional periods required by law. Once the purpose is fulfilled or expires, we securely delete or anonymize your data.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communication channels and secure third-party processing partners.

Children’s Privacy

Our services are not intentionally designed for children under the age of 18. We do not knowingly collect personal data from minors, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have various rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: To rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): To request the deletion of your personal data in certain circumstances.
  • Restriction: Limitation on the processing of your data under specific conditions.
  • Portability: The right to receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Be free from discriminatory practices based on certain personal characteristics.
  • Filing Appeals/Complaints: The right to lodge complaints with relevant supervisory authorities.

To exercise these rights or have questions about our data practices, please contact our Data Privacy Team via the contact details provided below.

Changes to Policy

We may update this policy from time to time, and any changes will be posted on our website. We encourage you to review this page periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have questions regarding your data, please contact us:

Email: [email protected]

Postal Address: [Privacy Team Address]